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The Justice Department has opened an investigation into the owner of Ticketmaster following Taylor Swift’s ‘Eras Tour’ presale disaster.

Taylor Swift issued a statement regarding the Ticketmaster situation for her ‘Eras Tour’:

Well. It goes without saying that I’m extremely
protective of my fans. We’ve been doing this for decades together and over the years, I’ve
brought so many elements of my career in
house. I’ve done this SPECIFICALLY to improve
the quality of my fans’ experience by doing it
myself with my team who care as much about my fans as I do. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.

There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.

And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get-together and sing these songs. Thank you for wanting to be there. You have no idea how much that means.

Ticketmaster has officially canceled the public on-sale for Taylor Swift’s ‘Eras Tour’ due to extraordinarily high demands and insufficient tickets remaining.

Live Nation chairman, Greg Maffei, says 14 million people were trying to buy tickets to Taylor Swift’s ‘Eras’ tour: “We did sell over 2 million tickets that day. We could have filled 900 stadiums.” Maffei apologized to all the fans for the ticket fiasco.